Privacy Policy

We collect information to process orders, operate our website, provide customer support, and improve our services.

• Information you provide: name, email, phone (optional), billing and shipping addresses, order details, returns information, messages to support, and account credentials if you create an account.
• Payment information: we use third‑party payment processors to handle payments. We do not store full credit card numbers. Limited transaction metadata may be retained for accounting, fraud prevention, and support.
• Device and usage data: IP address, browser and device type, operating system, referring URLs, pages viewed, time stamps, approximate location (derived from IP), and interactions with our site. We may use cookies, pixels, and similar technologies for this purpose.
• Information from partners: payment processors, analytics providers, anti‑fraud services, marketing platforms, and carriers may provide information related to transactions, delivery, and campaign performance.

• Provide and fulfill services: process and ship orders, handle returns, and provide customer support.
• Account features: create and manage your account, preferences, and order history.
• Improve and personalize: analyze site performance, fix issues, and tailor content or recommendations.
• Marketing: send emails or SMS about drops, restocks, or offers (only with your consent where required and with easy opt‑out).
• Security and fraud prevention: detect, prevent, and investigate fraudulent or illegal activity.
• Legal and compliance: meet tax, accounting, and other regulatory obligations.

• Contract: to process orders, provide support, and deliver services you request.
• Legitimate interests: to secure our services, prevent fraud, and improve our site and offerings.
• Consent: for certain cookies, analytics, and direct marketing. You may withdraw consent at any time via Cookie Preferences.
• Legal obligation: to comply with applicable laws and regulations.

• Service providers: payment processors (e.g., Visa, Mastercard, PayPal), fraud screening tools, hosting, analytics, customer support tools, and email/SMS platforms.
• Fulfillment and logistics: warehouses, packaging suppliers, and carriers to deliver your order and handle returns.
• Advertising and analytics partners: to measure performance and, where applicable, show ads (subject to your preferences).
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets.
• Legal requirements: to comply with law, enforce our terms, or protect rights, property, and safety.

We do not sell your personal information for money. In some regions, certain sharing for targeted advertising or analytics may be considered a “sale” or “sharing.” You can opt out via Do Not Sell or Share My Personal Information.

We use the following categories of cookies and similar technologies:

• Strictly necessary: required for site functionality, security, and checkout. Always active.
• Performance/analytics: help us understand site usage and improve performance.
• Functional: remember preferences such as region or currency.
• Advertising/marketing: used to measure and deliver marketing content.

You can manage preferences at any time in Cookie Preferences or via your browser settings. Blocking certain cookies may impact site functionality.

Depending on your location, you may have rights to:

• Access and obtain a copy of your information.
• Request correction or deletion of your information.
• Object to or restrict certain processing, including targeted advertising.
• Data portability, where technically feasible.
• Opt out of marketing communications at any time by using the unsubscribe link or replying STOP for SMS.
• Appeal a decision where applicable (e.g., VA/CO).

California and certain US state residents may also opt out of the sale or sharing of personal information and limit the use of sensitive personal information.

To make a request or exercise your rights, email [email protected]. We may need to verify your identity and state of residence. Authorized agents may submit requests with proof of authorization.

We retain information for as long as necessary to fulfill the purposes outlined in this policy, including providing services, complying with legal obligations (e.g., tax and accounting), resolving disputes, and enforcing agreements. Retention periods vary by data category and applicable law.

We implement reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

Your information may be transferred to and processed in the United States and other countries that may have different data protection laws than your country. Where required, we implement appropriate safeguards such as standard contractual clauses.

Our site is not directed to children under 13 (or 16 in some jurisdictions), and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us to request deletion.

Some browsers send a “Do Not Track” (DNT) signal. Because there is no industry standard for responding to DNT, we do not currently respond to these signals. You can manage cookie preferences using our Cookie Preferences.

Our website may contain links to third‑party sites. We are not responsible for the privacy practices of those sites. We recommend reviewing their privacy policies.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Material changes may be communicated by email or site notice.

If you have questions about this policy or our privacy practices, contact us:

• Email: [email protected]
• Address: 241 W 37th St, Suite 1103, New York, NY 10018, USA